Terms of service
1. About Croc Town
Croc Town is an online store offering original crocodile-themed clothing, accessories, and drinkware at https://croctown.shop.
The seller and operator of this store is:
Registered company name: [ACTUAL REGISTERED COMPANY NAME]
Registered office: [FULL REGISTERED ADDRESS, INCLUDING COUNTRY]
Company registration number: [COMPANY REGISTRATION NUMBER]
Tax number: [TAX NUMBER]
Telephone: [CUSTOMER SERVICE PHONE NUMBER]
Email: croctown.shop@gmail.com
In these terms, “we”, “us”, and “our” refer to the seller identified above. “You” refers to the customer.
Our store is hosted on Shopify. We use production and fulfilment partners, including Printify, to manufacture and ship products. We remain responsible to you as the seller.
2. Placing an order
Please review the product description, size guide, selected options, delivery address, and total price before placing your order. You can correct your details during checkout before submitting the order.
By completing checkout, you submit an order with an obligation to pay. Available payment methods are displayed at checkout.
You must have the legal capacity to enter into a purchase contract, or appropriate permission from your parent or legal guardian.
These terms and our purchase communications are provided in English.
3. Order confirmation and acceptance
After placing an order, you will receive an email acknowledging receipt. An automated acknowledgement does not, by itself, constitute acceptance of your order.
Your order is accepted when we send an explicit acceptance confirmation or a dispatch confirmation, whichever occurs first.
If we cannot accept or fulfil your order, we will notify you and promptly refund any payment collected for the unfulfilled items.
Please retain your order emails and the terms applicable to your purchase.
4. Product information
Product features, materials, sizes, and available options are described on the relevant product pages.
Product images may include mockups. Colours may appear slightly different depending on your screen, and print placement may vary within the production tolerances disclosed for the product.
These variations do not limit your rights if an item is faulty or materially different from its description.
Please use the size guide when selecting clothing.
5. Prices and payment
The currency and product prices are displayed in the store and at checkout. Applicable taxes, shipping charges, and any other charges we collect will be shown before you complete your purchase.
Your payment provider may apply its own currency conversion or transaction fees.
Where international import duties or handling charges are not collected at checkout, the information available to us about these charges will be provided before purchase.
If we discover a pricing or product information error affecting your order, we will contact you. We will not charge an increased price or substitute a materially different product without your agreement. Any cancellation will be handled in accordance with applicable law.
6. Production and delivery
Our products are made to order. Production and shipping are separate stages.
Estimated production times, delivery times, shipping costs, and available destinations are explained in our Shipping Policy and, where applicable, on product pages or at checkout.
Products in the same order may be shipped separately by different fulfilment partners.
We remain responsible for resolving delivery issues. Please contact us if an order is delayed, missing, damaged, or incorrectly delivered.
For consumer purchases, the risk of loss or damage normally remains with us until you, or a person you designate, physically receives the goods, subject to applicable law.
7. Cancellations, returns, and refunds
Our Return & Refund Policy explains how to cancel an order, return a product, and request a refund.
We offer a 14-day cancellation period for standard, non-personalised products to customers worldwide, as described in that policy.
Production starting does not, by itself, remove your cancellation rights for standard products.
Any permitted exception for genuinely personalised goods will be clearly explained before purchase.
Nothing in these terms or our other policies limits your statutory consumer rights.
8. Faulty or incorrect products
If a product arrives damaged, is defective, or differs from what you ordered, contact us at croctown.shop@gmail.com.
We will provide the remedy required by applicable law, which may include repair, replacement, a price reduction, or a refund.
EU consumers benefit from a minimum two-year legal guarantee for goods that are faulty or not as described. Additional rights may apply under the law relevant to your purchase.
Our fulfilment partners’ internal claim deadlines do not shorten your statutory rights.
9. Use of the website
You must not use this website for unlawful activities, fraudulent transactions, unauthorised access, or actions that interfere with its operation.
If you create an account, please keep your login details secure and provide accurate information.
10. Intellectual property
Croc Town branding, original designs, text, and other original website content belong to us or our licensors.
Purchasing a product allows you to use or give away that physical item. It does not transfer ownership of the design or grant permission to reproduce it commercially.
This provision does not restrict any use permitted by law.
11. Privacy
Our Privacy Policy explains how personal information is collected, used, and shared when you browse the website or place an order.
12. Responsibility and consumer rights
We are responsible for fulfilling our obligations under your purchase contract and applicable law.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or removes any mandatory consumer protection.
13. Complaints and disputes
Please send complaints to croctown.shop@gmail.com, including your order number and a description of the issue. Written complaints may also be sent to our registered address shown above.
We will investigate and respond within the timeframe required by applicable law.
You may also use the competent consumer protection authority, an applicable alternative dispute resolution body, or the courts available to you under applicable law.
Competent Hungarian conciliation body: [NAME, POSTAL ADDRESS, WEBSITE, AND CONTACT DETAILS OF THE BODY COMPETENT FOR THE SELLER]
14. Governing law
For a seller established in Hungary, these terms are governed by Hungarian law.
If you are a consumer living in another country, this choice does not deprive you of mandatory protections provided by the law applicable to you.
Nothing in these terms restricts your right to bring proceedings before a court available to you under applicable consumer law.
15. Changes to these terms
We may update these terms for future purchases. The version provided when you place your order applies to that order.
Changes will not retrospectively reduce your rights under an existing purchase.
16. Contact
For questions about these terms or your order, email: